Covid-19 Information for Patients

  • We request that you must reschedule your appointment if you have cold/flu symptoms, are waiting a COVID test result or if have been in contact with someone confirmed/suspected to have CoronaVirus.
  • Hand Sanitiser located at entry points must be used on entry. Sanitiser stations are in place throughout the clinic.
  • All equipment and high contact areas within the practice are thoroughly cleaned regularly.
  • Patients can choose to ring as they arrive to check-in, and wait outside or in their car for their appointment.
  • Avoid bringing other people to their appointment unless absolutely necessary.
  • Telehealth appointments are available.



What is Physiotherapy?
Physiotherapy is a science-base health profession that helps you to get the most out of life. We help you recover faster from injury, whether it be from sport, gardening or surgery. Using a variety of techniques physiotherapy can reduce pain and stiffness, improve mobility and prevent future injury.

What is involved in a physio consult?
Physiotherapists are primary practitioners skilled at assessing and treating a variety of musculoskeletal conditions and injuries (sporting and non-sporting). We will diagnosis your problem and treat with a combination of “hands-on” techniques, education, exercise rehabilitation, and electrotherapy to achieve the best outcome. We liaise with appropriate medical and health professionals and refer you on as necessary.

What do I need to bring to my appointment?
Medical documents, medication list and any other information relevant to your injury (eg imaging results, operation reports, correspondence)
Private Patients: Private Health Insurance card
Compensable patients (Workcover, TAC, Medicare): Employer and/or insurance company details, employer and/or case manager contact, claim number, date of Injury, medicare or DVA card (if applicable), Dr referral.

Can I claim through Medicare? Is it bulk billed?
Some patients may be eligible for a referral from their GP (Enhance Primary Care Plan) if they have a complex or chronic condition, which allows them to claim for 5 sessions per year. Medicare will cover some of the consultation fee and there is an out of pocket amount. Our admin staff can directly process your claim at the clinic.

What is dry needling? How is it different to acupuncture?
Dry needling has been shown to be an effective treatment in reducing and alleviating muscle pain and dysfunction. It is called “dry” as no substance is being injected into the body. Very fine needles (like acupuncture needles) are used. This elicits a “twitch response” in the muscle trigger point that induces a change within the muscle and helps it return to normal. (Shah & Gilliams 2008).
Acupuncture is a component of traditional Chinese medicine, where thin needles are inserted into specific points in the skin believed to restore energy balance.

Are Telehealth Consultations Available?
Yes we can can provide Telehealth consultations for those unable to attend the clinic. A secure health specific platform is used to provide you with safe and effective care.

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